Privacy Policy


In order to use the shopping pages on this website, you must provide certain information. During ordering you are required to give contact information (such as name, email, and delivery address), financial information (such as credit card number, expiry date) and a password. Your credit card information is not held on our website, but on the website of the financial institution you use e.g. Sage Pay

We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you. We may occasionally send you information from time to time that may be of interest, such as special offers, promotions, new products and services or a newsletter. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in the communication. We use your email address and password to allow you to retrieve your contact information when placing future orders on the web site. Your financial information is not retained for this purpose. We do not share your personal information with third parties for marketing purposes.


The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we use Sage Pay, a Payment Service Provider. Tie Tight Laces does not collect or keep your sensitive card details as that element of the transaction is handled entirely by Sage Pay. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Customer Service

Based upon the personally identifiable information you provide us, we will send you an email to confirm receipt of your order, we will also communicate with you in response to your enquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Log Files

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.


Like many websites, we use “cookie” technology to collect website usage data to improve our Services. A cookie is a small data file that is transferred to your computer’s hard disk. Tie Tight Laces uses cookies to better understand how you interact with us, to monitor aggregate usage by our users and web traffic routing on our services and to customize and improve our services. We use Google analytics to help us understand how visitors use our site – this is anonymous. We also use a ‘share this’ plug in which enables you to share our website’s content with social networks. Most Internet browsers automatically accept cookies. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.

Links to Other Sites

This website contains links to other sites e.g. Facebook and Twitter, which are not owned or controlled by Tie Tight Laces. Please be aware that we, Tie Tight Laces, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.